Generating new business is much tougher and more expensive than stimulating renewed interest from existing customers.
Survey charts helps you to see trends, outliers and other details in your customer satisfaction scores. When you see the data visually, you immediately grasp the story behind the surveys.
The CSAT Score Survey Chart transforms mind-numbing spreadsheets into visual art that grabs your attention and pulls your eyes to the most useful customer data available.
Net Promoter Score (NPS) is a measurement of customer loyalty. It calculates a score by comparing happy to unhappy customers.
A score below 0 (i.e., negative score) indicates customer satisfaction issues that need immediate attention.
With the CSAT Score Survey Chart, you can quickly detect bad, good, better and best NPS Scores. These insights enable you to quickly solve customer satisfaction problems.
Turn your detractors and passive followers into active promoters!
The higher your NPS score is, the more customers you have actively promoting your business. The more brand promoters you have, the more customer referrals you’re generating. This means more revenue and new business for your company!
Word-of-mouth has a snowballing effect. One customer referral turns into many more, who then make many referrals of their own.
When businesses capitalize on the correlation between revenue and higher CSAT scores, the results speak for themselves. You’ll maximize your ROI and grow your business at an exponential rate.
With customers being the lifeblood of your company, the CSAT Score Survey Chart helps evaluate the overall health of your business.
Unhappy customers are infectious. They are more likely to share negative sentiments about your business.
Meanwhile, promoters are some of your most valuable assets.
NPS and CSAT scores are used to quantify customer loyalty. Monitoring these scores enables you to identify promoters, passives and detractors.
Minimize detractors, maximize promoters.
Survey charts always simplify confusing, raw customer feedback data. Transforming survey responses with the CSAT Score Survey Chart is as simple as selecting the data and clicking “Create Chart”
The power of the CSAT Score Survey Chart lies in turning boring and massive spreadsheet data into visuals that immediately lead you to the next step.
CSAT Score Survey Chart gives the perfect analysis for complex data such as NPS survey data in less time and with less stress.
No business can afford to ignore what their customers have to say. The problem is how do you listen to all of their voices at once?
Combining NPS Score and CSAT Score produces a single metric to judge customer loyalty. This makes it easier to track, measure, analyze and report customer loyalty.
With these customer satisfaction scores, you can determine the exact returns that come with improving your customer-centric strategies.
It all starts with a simple question: “On a scale of 0-10, how likely are you to recommend us to your friends or colleagues?”
The CSAT Score Survey Chart takes care of the rest.
Chart your customer satisfaction and loyalty in seconds. No coding required.
Would you like to analyze your brand or service? Create relevant visualization.
Learn how to analyze your data gathered via surveys and what’s the best way to present survey results visually.
Conducting a survey and extracting actionable insights made easy. Click to learn how-to tips using our survey analysis report example(s).
Click to learn more about storytelling with data using survey results presentation examples throughout the blog—no more struggles with survey reporting.